Welcome to the Pacific Vacation Rental Help Center!
Here you'll find answers to our most frequently asked questions about booking, your stay, and our policies.
| CATEGORIES | ANSWERS |
| Booking & Payment |
|
| What is your cancellation policy? |
100% refund up to 28-30 days before arrival. |
|
What payment methods do you accept? |
Credit Card, Debit Card. |
| Will I receive a booking confirmation? | Upon successful reservation, a booking confirmation is received. |
| Check-in & Check-out | |
|
What are the check-in and check-out times? |
Check-in: 04:00 pm Check-out: 11:00 am |
| Can I request an early check-in or late check-out? |
Attracts additional fees. |
| Property Details & Amenities | |
| Is Wi-Fi included, and what is the password? |
Wi-Fi is provided with guests stay, details are in check-in instructions. |
| Are towels and linens provided? |
Towels and linens are complimentary and provided for all guests. |
| Is the kitchen fully equipped? |
Kitchen is fully equipped with standard appliances, cookware, utensils, and dishware. |
| House Rules & Policies |
|
| What is the policy regarding pets? |
Pets are allowed and are subject to a standard pet fee and policy. |
|
What should I do if a maintenance issue arises during my stay? |
Contact host immediately using the contact details provided in check-in instructions. |
| What should I do with the trash/recycling? |
Trash/recycling are performed weekly; refer to check-in guide for specific property's days and times. |
| Maintenance & Support |
|
| Who do I contact in an emergency? |
For life-threatening emergencies: call 911 For property emergencies: use the host's contact in check-in instructions. |
| What is the procedure for lost and found items? |
All lost and found items are logged, stored and shipped back to guest. |
Still can't find answers to what you need?
Contact Us: christy@pacificvacationrental.com
